Business Continuity Plan
Delphi Private Advisors, LLC ("DPA") is committed to providing our clients with the highest level of service, advice and information about the assets that they have entrusted to us. DPA has developed a Business Continuity Plan ("BCP") to address how we will respond to events that could significantly disrupt our business. Since the timing and impact of disasters and disruptions is unpredictable, we will have to be flexible in responding to actual events as they occur. With that in mind, we are providing you with this information on our BCP and have highlighted its primary aspects.
Contacting Us: If, after a significant business disruption, you cannot contact us at (858) 222-8050 or info@delphiprivate.com, you should go to our website at www.delphiprivate.com. On the website, we will make every attempt to convey what has caused the disruption, the status of the disruption, and any other relevant information to our clients. If you cannot access us through any of those means, you should contact your custodian directly. For example, if your account is custodied at our prime broker, Charles Schwab & Company ("Schwab"), you should contact Schwab's Customer Service department at 1-800-515-2157 for instructions on how limited trade-related transactions, cash disbursements, and security transfers may be processed.
Our BCP: We plan to quickly recover and resume business operations after a significant business disruption and respond by safeguarding our employees and property, making a financial and operational assessment, protecting the firm's books and records, and allowing our customers to transact business. In short, our BCP is designed to permit our firm to resume operations as quickly as possible, given the scope and severity of the significant business disruption.
Our BCP includes ongoing replication of critical firm data to a secure external location. This provides secure access to our data in a ready to use, web-enabled format and is accessible from anywhere in the world, allowing our employees to be geographically dispersed and continue business in the event of a crisis. Schwab also backs up important customer records for the account it custodies in a geographically separate area. While every emergency situation poses unique problems based on external factors, such as time of day and the severity of the disruption, we have been advised by Schwab that its objective is to restore its own operations and be able to complete existing transactions and accept new transactions and payments as soon as possible. However, your orders and requests for funds and securities could be delayed during this period.
Varying Disruptions: Significant business disruptions can vary in their scope, such as a single building housing our firm, the business area where our firm is located, the city where we are located, or the whole region. Within each of these areas, the severity of the disruption can also vary from minimal to severe. In a disruption to only our firm or the building housing our firm, we will transfer our operations to a local site when needed and expect to recover and resume business within several hours. In a disruption affecting our business area, city, or region, we will transfer our operations to a site outside of the affected area, and recover and resume business within one business day. In either situation, we plan to continue business, transfer operations to another location if necessary, and notify you through our web site or via regular mail.
Our BCP is reviewed annually to ensure that it accounts for business and regulatory changes, technology, operations, structure, or location. The plan is subject to modification and upgrading by our firm. If you have further questions about our BCP, or would like more information, please contact us in writing at 4747 Executive Drive, Suite 1020, San Diego, CA 92121 Attn: Compliance.